Terms of Service

Last updated: October 14, 2026 (version 2026-10-14)

These Terms of Service ("Terms") are an agreement between you and Pro Detail Lab ("Pro Detail Lab", "we", "us"). Pro Detail Lab is operated by Montoya Mobile Detailing, Los Angeles, California. They apply when you book or receive a mobile detailing service through prodetaillab.com, your tracking link, our chat or our mobile app. When you check the box at checkout and book, you confirm that you have read and accept these Terms and our Privacy Policy. If you do not agree, please do not book.

1. Who we are and what we do

Pro Detail Lab provides mobile detailing for cars, trucks, RVs and fleets at the address you give us. The work is done by professional detailers who work with Pro Detail Lab ("detailers"). The detailer assigned to your booking is shown on your tracking link.

We provide cleaning, detailing and surface-protection services only. We do not perform body work, paint repair, mechanical or electrical repairs, or any other automotive repair, and nothing on our website or in our communications is an offer to do so.

You must be at least 18 years old and able to enter into a contract. You are responsible for the accuracy of the information you give us, including your address, phone number, email and vehicle details.

2. Booking, prices and taxes

• The price you see at checkout is the full price of the service. We do not add sales tax to our detailing services.
• Prices depend on the vehicle type you select. If the vehicle turns out to be materially different from what you booked (for example, a larger vehicle class), we may ask you to approve a corrected price before work starts, or we may decline the job.
• Arrival times are scheduled times or estimates. Traffic, earlier jobs and weather can cause delays. We will tell you if we are running late, but we are not responsible for losses caused by a delay.
• Wash Now. Same-day on-demand service includes a $15 on-demand fee that you must accept at checkout. If no detailer accepts your request within about 20 minutes, the request is cancelled automatically, the hold on your card is released and you are not charged.
• Discounts and offers are applied by us under the rules shown when the offer is made. They have no cash value and cannot be combined unless we say so.

3. Payment, card hold and tips

Please read this section carefully. It explains exactly how your card is used.

1. How you pay. Online bookings are paid through our payment processor, Stripe, by card, Apple Pay or Google Pay, or by another method shown at checkout (for example Klarna). If you pay with Klarna or another pay-later provider, that provider's own terms also apply to your payment plan. We do not take cash for online bookings.
2. Authorization hold. When you book, we place a temporary authorization (a "hold") on your card. A hold is not a charge. The hold equals the service total. If you pay by card (including Apple Pay or Google Pay), your card is also securely saved with Stripe for this booking so that a tip or an extra you approve can be charged separately, as described below.
3. What you are actually charged. When the service is finished, we charge the service price from the hold. Any extra you approved and the tip you choose, if any, are charged as a second, separate charge to the same card, so you may see two charges on your statement.
4. Tips are optional. You can add a tip from your tracking link after the service. We keep the hold open for a limited time after the job is finished so you can do this (currently two hours). Your detailer receives 100% of any tip. If you do not choose a tip in that time, no tip is charged.
5. Release of the unused hold. Any part of the hold that is not charged is released automatically. We release it as soon as the final charge is made, but how quickly it disappears from your statement depends on your bank or card issuer and can take several business days. A pending hold can temporarily reduce your available credit. We cannot speed up your bank.
6. Your authorization. By booking, you authorize us and Stripe to place the hold, to charge the service price, and to make the separate charge for any tip you choose or extra you approve, to the card you provide, including any cancellation fee under Section 4 and any extra you approve under Section 5.
7. Failed payments. If we cannot collect the final amount, you agree to pay it promptly by another method. We may refuse future bookings until it is paid.
8. Receipts and disputes. We email your receipt. If you have a problem with a charge, please contact us first at support@prodetaillab.com or (310) 625-6600 so we can fix it quickly. If a charge is disputed with your bank, we may give your bank our records of the service, such as photos, timestamps and your acceptance of these Terms.

4. Cancellations and rescheduling

• Before a detailer is assigned: cancellation is free and the hold on your card is released in full.
• After a detailer is assigned: a $25 late cancellation fee applies. The rest of the hold is released. Rescheduling after a detailer is assigned may be treated as a cancellation.
• If nobody is there: if the detailer arrives and cannot start because no one is available, the vehicle is not accessible or the location is unsafe, we may treat the booking as a late cancellation and charge the $25 fee.
• Weather and safety: we may reschedule for rain, extreme heat or unsafe conditions at no charge to you.
• If we cancel (for example, no detailer is available), you are not charged and the hold is released in full.
• You can cancel from your tracking link or by calling (310) 625-6600.

5. Extra cleaning and price changes

Heavy dirt, pet hair or similar conditions need more time. You can declare this when you book, or your detailer may flag it on arrival. The extra price (currently $25 for medium and $45 for heavy) appears on your tracking link, and nothing extra is charged unless you approve it. If you do not approve, the work continues without the extra cleaning, or we may decline that part of the work. Any other extra work must be agreed with you before it is done.

Separate payment link. For extra cleaning or other extra work, we may instead send you a secure Stripe payment link by text message or email showing the amount and the reason. Nothing is charged to your card through a payment link unless you open it and pay; paying the link is your approval of that charge. If you have a question about it, contact us before paying. A payment link is separate from the hold on your card described in Section 3.

6. Your responsibilities

• Give us a safe and lawful place to park and work, and make sure we can reach the vehicle at the agreed time. Unlock the vehicle or leave the keys as agreed.
• Make sure you are allowed to have the service at that address. You are responsible for any landlord, property manager or homeowners association rules.
• Remove valuables and personal items. Keep pets and children away from the work area.
• Tell us before the work starts about any existing damage, loose or aftermarket parts, cracked glass, leaks, poor paint or clear coat, or anything fragile.
• Treat our detailers with respect. We may stop the service and charge the $25 fee if the situation is unsafe or abusive.
• Keep your tracking link private. Anyone who has it can see and cancel your booking.

Photos. Our detailers take before and after photos and notes to document the condition of the vehicle. You agree to this. We may use photos that do not show license plates, faces or addresses to show examples of our work, unless you tell us not to by emailing support@prodetaillab.com.

7. Results, complaints and damage claims

• We perform every service with reasonable care and skill. Results depend on the condition of the vehicle. Some stains, scratches, swirl marks, oxidation or odors cannot be fully removed, and we do not promise a specific result.
• If you are not satisfied, tell us within 24 hours of the service, with photos if you can. We will review it and may re-clean the vehicle or offer a partial refund, at our discretion.
• If you think we damaged something, tell us within 48 hours of the service, with photos. We will compare them with our before and after photos and the inspection record. If we determine that our detailer caused the damage, we will arrange the repair or pay the reasonable repair cost.
• We are not responsible for: damage that existed before the service, whether visible or not; personal items left in the vehicle; damage caused by poor paint or clear coat, existing glass cracks or chips, loose trim, aftermarket parts or factory defects; water or electrical problems that come from existing seal or system failures; or wear that appears when dirt is removed.
• Ceramic coatings, sealants and similar add-ons depend on proper care and the condition of the surface. Their durability is an estimate, not a guarantee, unless we give you a written warranty.

8. Limits on our liability

To the fullest extent the law allows: (a) we are not liable for indirect, incidental, special, consequential or punitive damages, such as loss of use of the vehicle, rental costs or lost income; and (b) our total liability for any claim connected to a service is limited to the amount you paid us for that service. The one exception is damage to your vehicle that our detailer directly causes through negligence: for that we will pay the reasonable cost of repair, as described in Section 7. Nothing in these Terms limits any right or liability that the law does not allow us to limit.

Except as stated in these Terms, services are provided "as is", and we disclaim all other warranties to the extent the law allows.

9. Indemnity

You agree to cover us for claims and costs that come from your breach of these Terms, from false information you give us (including your statement that you own the vehicle or have the right to have it serviced), or from an unsafe or unlawful service location that you provide.

10. Text messages (SMS)

When you book a service you give us your mobile number. Text messages are optional: we send them only if you check the box "Text me updates about this appointment" on the booking form. Consent to receive text messages is not a condition of booking or of any purchase. If you leave the box unchecked, your booking works the same and we contact you by email. This is a service program, not marketing.

• What we send: the booking confirmation, the name of your detailer and the estimated arrival time, a notice when the detailer arrives or is running late, confirmation that the work is finished, and a single request to review the service afterwards.
• How often: depends on your bookings, typically fewer than ten messages per appointment.
• Cost: message and data rates may apply, according to your mobile plan.
• Opt in: check the optional box on the booking form at prodetaillab.com/booking, or reply START to a message from us.
• Opt out: reply STOP to any message at any time. You will receive one confirmation and no further texts. Opting out does not cancel your appointment; we will contact you by email instead.
• Help: reply HELP, call (310) 625-6600 or write to support@prodetaillab.com.
• Carriers: mobile carriers are not liable for delayed or undelivered messages.
• Your privacy: we never sell, rent or share your mobile number with third parties for marketing. See our Privacy Policy.

11. Chat assistant

The chat on our website is answered by an automated virtual assistant. It can make mistakes, and it cannot change prices, bookings or these Terms. A member of our team can join the conversation. Please do not share card numbers or passwords in the chat. Chat messages are stored and processed as described in our Privacy Policy.

12. Memberships and subscriptions

If we offer memberships or recurring plans, we will show their own terms before you sign up, including the price, how the plan renews, and how to cancel.

13. Using our website and app

Use our website and app only for lawful purposes. Do not try to manipulate our payment, pricing or location systems, copy or scrape our content, or interfere with how the service works. Our name, logo, text, images and software belong to Pro Detail Lab or its licensors.

14. Governing law and resolving disputes

• Governing law. These Terms are governed by the laws of the State of California, without regard to its conflict of laws rules.
• Talk to us first. Before starting any formal proceeding, please email support@prodetaillab.com with a description of the problem so we can try to resolve it within 30 days.
• Arbitration. If we cannot resolve it, any dispute between you and Pro Detail Lab will be decided by binding arbitration on an individual basis, administered by the American Arbitration Association or JAMS under its consumer rules. We will pay the arbitration fees that the provider's consumer rules require us to pay. Either of us may instead bring an individual claim in small claims court.
• No class actions. You and Pro Detail Lab each agree to bring claims only on an individual basis and not as a plaintiff or member of a class or group action.
• Your right to opt out. You may opt out of arbitration and the class action waiver within 30 days after your first booking by emailing support@prodetaillab.com with the subject "Arbitration opt-out". If you opt out, disputes will be decided in the state or federal courts located in Los Angeles County, California.
• If this arbitration section is found to be unenforceable, disputes will be decided in those courts.

15. Changes to these Terms

We may update these Terms from time to time. The date at the top shows the latest version. Changes apply to bookings made after the update. If a change is significant, we will notify you on our website or by email. Continuing to book after a change means you accept it.

16. General

These Terms and our Privacy Policy are the entire agreement between you and us about the service. If a part is found to be unenforceable, the rest stays in effect. If we do not enforce a part right away, we have not given it up. We are not responsible for events outside our reasonable control, such as severe weather, road closures, utility failures or emergencies. We may send notices to the email address or phone number you gave us. You may not transfer your rights under these Terms without our consent. If you need help using our website because of a disability, contact us and we will help you book another way.

17. Contact

Pro Detail Lab, operated by Montoya Mobile Detailing
Los Angeles, California
Email: support@prodetaillab.com
Phone: (310) 625-6600