Privacy Policy

Last updated: October 20, 2026

This policy explains what personal information Pro Detail Lab ("we", "us"), operated by Montoya Mobile Detailing in Los Angeles, California, collects when you use prodetaillab.com, book a service, open your tracking link, chat with us or use our mobile app, how we use it, who we share it with and what choices you have. By using our services you agree to this policy. Our Terms of Service Accessibility also apply.

1. Information we collect

• Booking information: your name, email address, phone number, service address, the vehicle's make, model, year and color, the services you choose, notes you give us, and your text message choice.
• Payment information: payments are processed by Stripe. We receive the card brand, the last four digits, the payment status and payment identifiers. We never see or store your full card number.
• Service records: the status and timing of your order, your detailer's name, before and after photos and inspection notes (which can show license plates or your property), extra-cleaning approvals, tips, ratings and messages related to the order.
• Location information: your service address, which we convert to a map location to show your detailer's route. While your detailer is on the way, their location is shared with you through your tracking link. For detailers, the app also collects location while they are working (see Section 8).
• Chat messages: what you type in our chat. We do not ask for your name, phone number or email in the chat. Only share what you choose to.
• Technical information: your IP address, browser and device type, and the pages and features you use. We record the time, version and your IP address when you accept our Terms, so we can show that you accepted them.
• Account information (app users): name, email, phone, password credentials and profile photo.

2. How we use your information

• To schedule, perform and complete your service, including sending your address and contact details to the assigned detailer.
• To process payments, place and release the card hold, issue receipts and prevent fraud.
• To send you confirmations, arrival estimates, tracking updates and receipts by email and, only if you opted in, by text message.
• To answer questions and support requests, including through our chat assistant.
• To keep a record of the condition of your vehicle and handle complaints, damage claims and disputes.
• To keep our services safe, to follow the law, and to improve how our website and services work.

3. Who we share it with

We do not sell your personal information, and we do not share it for advertising across other companies' websites. We share it only as needed with:

• Your assigned detailer: your name, phone number, address, vehicle details and service notes, so they can do the job.
• Stripe: to process payments.
• Twilio: to deliver text messages, only if you opted in.
• Google (Firebase, Google Cloud, Google Maps, Google Fonts and Google's AI service): to host our website and app, store our data, authenticate users, provide maps and address lookup, and generate the automated replies of the chat assistant on our website. Do not share card numbers, passwords or other sensitive information in the chat.
• OpenAI: our chat assistant sends the text of the conversation to OpenAI to write replies.
• Email delivery provider: to send you emails about your booking.
• OpenStreetMap services (Nominatim, OSRM and map tiles): when you open your tracking link, your browser sends your service address to look up its position and the route on the map, and loads map images.
• Authorities and advisers: when the law requires it, to protect rights, safety or property, or to our professional advisers, insurers and, if the business is sold or merged, to the new owner.

Each provider handles your information under its own privacy policy and our agreements with it, and only to provide its service to us.

4. Cookies and similar technologies

Our website and our mobile app use Google Analytics (including through Google Firebase) to measure how they are used, for example which pages are visited, how people find us and how many bookings are started and completed, and to find errors. We set Google Analytics so that it is not used for advertising: Google signals and ad personalization are turned off, and we never send your name, email, phone number, address or order link to it. We store a few small items in your browser to make the site work, for example your chat session and whether you have seen a promotion. Our payment provider, maps and fonts providers may set their own cookies or read your IP address. Our site does not respond differently to "Do Not Track" signals because we do not track you across other websites. Because we do not sell or share your information for cross-context behavioral advertising, a Global Privacy Control signal does not change what we do. You can block Google Analytics with your browser's privacy settings or Google's opt-out add-on at tools.google.com/dlpage/gaoptout. You can clear or block cookies in your browser settings.

5. Text messages

Text messages are optional and are sent only if you check the box "Text me updates about this appointment" on the booking form. Consent is not a condition of booking or of any purchase. If you opt in, we use your number to send the booking confirmation, the name of your detailer and the estimated arrival time, a notice when the detailer arrives or is running late, confirmation that the work is finished, and a single request to review the service afterwards. These are service messages about an appointment you booked, not marketing. Message frequency depends on your bookings, typically fewer than ten messages per appointment. Message and data rates may apply. Reply STOP at any time to stop, or HELP for help, or call (310) 625-6600. Opting out does not cancel your appointment; we will contact you by email instead. We never sell, rent or share your mobile number with third parties for marketing. Your number is shared only with the messaging provider that delivers our texts.

6. How long we keep information

We keep personal information only as long as we need it for the purposes above and as the law requires. For example, order and payment records are kept for tax, accounting and dispute purposes. Service photos and chat records are kept while they may be needed to handle questions, claims or disputes. When information is no longer needed, we delete it or anonymize it.

7. Your privacy rights

If you live in California, you have the right to: know what personal information we collect, use and disclose; get a copy of your information; ask us to correct it; ask us to delete it; and not be treated differently for using these rights. We do not sell or share personal information, so there is nothing to opt out of, and we use precise location only to provide the service you asked for. Everyone, wherever you live, may ask us for access to or deletion of their information.

To make a request, email support@prodetaillab.com with the subject "Privacy request" or call (310) 625-6600. We may need to confirm your identity, for example by asking you to confirm details of a booking. You can ask an authorized agent to make a request for you. We respond within 45 days. We may keep information we are required to keep by law, such as tax and payment records, or need to defend legal claims. Under California's "Shine the Light" law, we do not share your personal information with third parties for their own direct marketing.

8. Detailers and background location

If you use our app as a detailer, we collect your location while you are signed in and available or working, including when the app is in the background, to offer you jobs near you, to estimate arrival times, to show customers where you are while you are on the way, and for safety. This tracking is active only while you are available or on a job.

9. Account deletion

App users can delete their account from the Profile or Settings section of the app, or by emailing us. We delete or anonymize the personal information tied to the account, except records we must keep by law, such as tax and payment records, or need to handle a claim or dispute.

10. Security

We use reasonable technical and organizational measures to protect your information, including encrypted connections and limited access. No system is completely secure, so we cannot guarantee absolute security. If a breach affects your information, we will notify you as the law requires.

11. Children

Our services are for adults. We do not knowingly collect personal information from anyone under 18. If you believe a child has given us information, contact us and we will delete it.

12. Changes to this policy

We may update this policy. The date at the top shows the latest version. If a change is significant, we will notify you on our website or by email.

13. Contact us

Pro Detail Lab, operated by Montoya Mobile Detailing
Los Angeles, California
Email: support@prodetaillab.com
Phone: (310) 625-6600